We are currently looking to recruit a Sea Freight Coordinator to work from our Dubai base operations. Reporting to the Sea Freight Manager you will be responsible in handling Sea freight import / export customer service & operations & co-ordinate efficiently with the customer.
As Freight Coordinator your primary responsibilities will include, but not be restricted to:
Collaborate with Sales for documentation of Quotation/SOP within two weeks of finalisation of account
Follow-up with concerned office for Process/Progress Status
Inform customer of shipment status (readiness of shipment, information from Supplier)
Coordinate with Operations, Sales and Finance Departments to meet operational requirements
Ensure timely resolution of any discrepancy in invoicing
Ensure prompt and effective resolution of customer complaints, and escalate issues to Immediate Superior whenever required
Develop and maintain a healthy relationship with Internal & External Customers
Schedule visit to the Customer (with Sales Personnel) on a regular basis
Facilitate the growth of existing accounts
Resolve issues regarding cargo shortage/damage/claims
Focus on enhancing customer loyalty
To be successfully considered for this role, you must have:
A minimum of 3 years in Sea Freight department
A Bachelors Degree preferably in Administration or any advance or related courses to Freight forwarding.
Knowledge in SAP and E-Mirsal II or equivalent software programs
Good knowledge with customs clearance and documentation procedures
Excellent communication and interpersonal skills
Good customer service and presentation skills
Good analytical and decision making skills
Flexibility and punctuality
Competency in MS office
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